FAQ

 

COVID-19: Please see link below for the current Australia Post information on services and delivery timeframes 

https://auspost.com.au/service-updates

 

DELIVERY INFO

Australia

As most products are made to order, please allow 2-3 business days for orders to be made and posted.

All orders are sent out using Australia Post

Orders $75 and over will receive FREE STANDARD POST - this is automatically altered at checkout

Orders under $75 are flat rate $8 for Standard Post and Handling

Once lodged with Australia Post, you will receive a confirmation email which will include your tracking information.  

Australia Post operates Monday – Friday (excluding Public Holidays)

In most cases Standard Post parcels will arrive in 2 - 6 business days, however as Australia Post is a third party service, we cannot control their delivery turnaround and time frames. 

Express Post

*If you require your parcel in a faster time frame, we have also included the option of $12 Express Post at checkout. In most cases Express Post parcels will arrive in 1-3 business days, however as Australia Post is a third party service, we cannot control their delivery turnaround and time frames. 

 

Order/Delivery Follow up

Once lodged with Australia Post, you will receive a confirmation email which will include your parcel tracking information where you can keep up to date with delivery updates via email or text message from Australia Post.

Please keep in mind that while we do our best to make sure your parcel arrives to you safely and promptly, we can’t be held responsible for any delays, damages in transit or items lost after the parcel has been handed over to Australia Post.

If you do have any questions about the tracking of your parcel, delivery status or delivery issues, please contact Australia Post directly on 13 76 78 or visit www.auspost.com.au

  

International

We currently do not post International

 

PRODUCTS AND PURCHASES

We pride ourselves in workmanship and quality with all our products. We love you to be happy with your purchase and value great feedback!

If you have any questions regarding products or purchases, please email kelly.trueman@hotmail.com